Effective Date: January 1, 2026 | Consumer Accounts | medicationcallreminder.com
These Terms of Service constitute a legally binding agreement between you and Medication Call Reminder. By creating an account or using our services, you agree to be bound by these Terms. These Terms apply to individual consumer accounts only. Healthcare providers are subject to a separate Business Associate Agreement and Provider Terms.
Medication Call Reminder provides a voice-based medication adherence service that delivers scheduled reminder calls and SMS messages to help individuals take their medications as prescribed. Our service also sends real-time confirmation alerts to designated family members or caregivers when a reminder is confirmed or missed.
Medical Disclaimer: Our service is a reminder and communication tool only. It is not a medical device and does not provide medical advice. Always follow the guidance of a licensed healthcare provider regarding medications, dosages, and schedules. In a medical emergency, call 911 immediately.
To use our service, you must be at least 18 years of age, have the legal authority to create an account for yourself or another individual, and provide accurate and complete information. By creating an account for another person (such as an aging parent), you represent that you have the authority to do so and to consent to these Terms on their behalf.
You must provide your name, a valid email address, and a mobile phone number to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@medicationcallreminder.com if you believe your account has been compromised.
By providing a mobile phone number and creating an account, you expressly consent to receive automated outbound voice calls and SMS text messages for the purpose of medication reminders and caregiver alerts.
Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP or by contacting support@medicationcallreminder.com. Opting out will disable core reminder functionality. We will continue to send transactional account and billing emails regardless of SMS opt-out.
By designating a caregiver contact, you represent that you have obtained that individual's consent to receive automated notifications from Medication Call Reminder, and that the contact information you provide is accurate. We are not responsible for notifications that cannot be delivered due to inaccurate contact information.
By uploading a voice recording, you represent that you have the express consent of the recorded individual to use that recording for medication reminder calls. We will not use voice recordings for any purpose other than delivering your configured reminder calls. You may delete your recording at any time from account settings.
New accounts receive a 14-day free trial with full access to your selected plan. No credit card is required to begin. At the end of the trial period, you will be prompted to enter payment information to continue service. Your account data will be retained for 30 days after trial expiration before permanent deletion.
After your free trial, your subscription will be billed monthly in advance on the anniversary of your paid subscription start date. You authorize us to charge your payment method on a recurring monthly basis until you cancel.
You may cancel at any time from account settings or by contacting support@medicationcallreminder.com. Cancellation takes effect at the end of your current billing period. We do not provide prorated refunds for partial billing periods. Account data will be retained for 30 days following cancellation before permanent deletion.
We do not provide refunds for subscription fees already charged, except where required by applicable law or in cases of documented service failure. Contact us within 30 days of a disputed charge at support@medicationcallreminder.com.
You agree to use our service only for its intended purpose of personal medication adherence support. You agree not to send unsolicited communications, upload voice recordings without consent, attempt unauthorized access to our systems, reverse engineer our platform, or use our service in violation of any applicable law.
All platform content, features, and functionality are owned by Medication Call Reminder and protected by applicable intellectual property laws. You retain ownership of content you upload, including voice recordings. By uploading content, you grant us a limited license to use it solely to deliver our services to you.
Your use of our service is governed by our Privacy Policy and Notice of Privacy Practices. We do not sell your personal information or Protected Health Information to any third party under any circumstances.
We strive to maintain reliable service but do not guarantee uninterrupted availability. Our service depends on third-party telecommunications infrastructure, and we are not responsible for missed reminders caused by carrier outages, call blocking, or device issues outside our control.
You agree to indemnify, defend, and hold harmless Medication Call Reminder, its officers, employees, and agents from claims, damages, losses, and expenses arising from your use of the service, your violation of these Terms, or content you upload that infringes any third party's rights.
We reserve the right to modify our service at any time with reasonable advance notice of material changes. We may update these Terms from time to time and will notify you by email. Continued use after the effective date of changes constitutes acceptance of the updated Terms.
We reserve the right to suspend or terminate your account if you violate these Terms or your use poses a risk to our platform or other users. We will provide notice where practicable. Your account data will be retained for 30 days following termination before permanent deletion.
These Terms are governed by the laws of the State of Florida. Any dispute shall be resolved through binding arbitration under American Arbitration Association Consumer Arbitration Rules on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration against Medication Call Reminder.
Medication Call Reminder
John Webb, LMSW — Founder
Email: support@medicationcallreminder.com
Website: medicationcallreminder.com/terms-of-service
Effective Date: January 1, 2026