Frequently Asked Questions (FAQ) information is intended to answer any questions you may have about subscribing to Medication Call Reminder.  Hopefully, we have anticipated your questions and provided answers to help you take advantage of the service.  If not, we want to know.  Email us at info@medicationcallreminder.com.
What's the purpose of Medication Call Reminder?
The Medication Call Reminder Service is an all-in-one automated service that helps a subscribed End User to take medication on time daily and every day for better health outcomes and quality of life.  View Why Subscribe to Medication Call Reminder? to learn more.
What's the purpose of a Free 14 Day Trial?

This is an opportunity for an End User to experience the benefits of Medication Call Reminder before starting a subscription.  The trial includes scheduling one (1) reminder call or SMS/text for 14 days.  End User’s acknowledgment or non-acknowledgement of intent to take prescribed medication is immediately sent by phone call or SMS/text to a designated caregiver.  This is a primary benefit of the service to notify a caregiver of the call or text message outcome. View Welcome Medication Call Reminder to learn more.

How do I Get Started?
Getting started is simple.  Select a subscription plan. Afterwards, you will be directed to complete the End User Profile.  This is where you will provide the necessary information to set a username and password and go to your Dashboard to begin setting up reminders.  Learn more Welcome to Subscriber Portal Video.
How does it work?

Medication Call Reminder allows a subscriber to schedule online for when, what and how to take prescribed medication.   A follow-up call is sent within 5, 10 or 15 minutes to allow End User to verify taking medication.  Immediately, notification is sent to a family caregiver or health care provider by phone or text to monitor adherence.  View Individual Subscriber.

Can I track my reminder call or text activity?

Yes, the Dashboard enables you to track in real-time the call activity to determine acknowledgement or non-acknowledgement of the reminder by an End User.  View How to review an Activity Report.

What's the difference between a Subscriber and End User?
A subscriber refers to the person or caregiver who is paying the monthly subscription.  This payment can be applied to themselves or the End User who is receiving a medication reminder call or text.
How do I schedule a reminder phone call or SMS text?

Starting at the Dashboard, click “Add Reminder” to select the Reminder Time, Type and Phone Number.  For a SMS text, set the time, enter the phone number and the reminder message.  For example, “Hi John Doe, this message is to remind you to take your morning medication.  Have a great day!”  View  How to make a voice call and/or How to send a reminder by text to speech.

How long is a reminder phone call?
The average time for an automated voice call reminder is less than 60 seconds.
Can I customize a personal reminder message?

Yes, you can personalize a reminder message by uploading an audio file or use our Click-to-Call feature which enables you to record a personalized message over the phone and loaded in your profile.  View Upload Voice

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