Caregiver’s Resource Helpline™ is an automated voice-information service. Accessible 24 hours a day, it offers easy to listen, practical “how to” information, professional guidance; and the emotional reassurance needed to help plan and manage the care of an aging family member. Often unprepared, a senior or adult child of an elderly parent’s greatest challenge is to know what resources are available, how to find them and what to do with them. The Caregiver’s Resource Helpline™ shortens the learning curve and equips them with effective guidance, advice and reliable resources to help problem-solve the most challenging caregiver situation.  Callers to the service are prompted to listen to the following Programs and Topics of Interest:

Physical & Mental Conditions of Aging – Typically, in later life there is a strong association with several chronic health conditions that can affect physical and mental health.

  1. Vision and Hearing
  2. Taste, Touch and Smell
  3. Help With Eating
  4. Maintaining an Active Mind
  5. Dealing With Confusion

Self Help For The Caregiver – Informal caregiving is a challenging, yet rewarding experience. Understanding how to balance responsibilities by taking care of your needs and involving others helps manage the natural stress and isolation of being a caregiver.

  1. Taking Charge
  2. Maintaining A Positive Attitude
  3. Determining Your Family’s Needs
  4. Dealing With Professionals
  5. Involving The Family
  6. Avoiding Burnout

Living Arrangements – When caring for an aging family member nearby or from a distance, making the most appropriate living arrangements requires knowledge of housing options, awareness of community resources and assurance that your aging family member is in a safe environment.

  1. Exploring Housing Options
  2. Long Distance Caregiving
  3. Locating Community Resources
  4. Safety In The Home
  5. Dealing With Medication
  6. Choosing A Nursing Home
  7. Subacute Nursing Home Care

Dealing With Changes – Change is the most predictable aspect of caregiving. You can expect to have strong feelings as you manage the role and responsibilities of caring for an aging family member. Coping with these changes successfully is the key to having a fulfilling and satisfying caregiving experience.

  1. Dealing With Your Feelings
  2. Changing Family Roles
  3. Avoiding Isolation
  4. Recognizing Changes
  5. Planning For Difficult Situations
  6. Planning For Death

Financial & Legal Assistance – Making informed financial and legal decisions are critical to successfully managing the affairs of an aging family member. You’ll learn about longterm care insurance, sources for paying medical expenses and federal benefits such as Social Security, SSI, Medicare and Medicaid. Discover strategies for protecting your family member and his/her assets.

  1. Help For Medical & Long-term Care
  2. Medicare
  3. Medicaid
  4. Help With Income & Housing Expenses
  5. Legally Protecting Your Family Member
  6. Protecting Your Family Member’s Assets
  7. Getting Private Insurance

Source: James R. Cook, PhD and C.D. Fernald, PhD of the “Family Caregiver Project” at the University of North Carolina in Charlotte, NC and authors of Caring Families: How to care for your aging family served as subject matter experts and content advisors for the Programs and Topics of Interest on the Caregiver’s Resource Helpline.

Note: This service is not intended to diagnose or treat an illness. Always check with your doctor or other health professional. Average Topic of Interest is 3 minutes.

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