As a caregiver of an elderly parent you may find it challenging and frustrating to find all the resources you need. Caregiver’s Resource Helpline™ gathers all of that important information in one place for you, making it easy to find and access.

The Helpline is an automated voice-information service that is accessible 24 hours a day. It offers easy to listen, practical “how to” information, professional guidance and the emotional reassurance needed to help plan and manage the care of an aging family member.

The Caregiver’s Resource Helpline™ shortens the learning curve for new caregivers and supports experienced ones. It provides the guidance, advice and reliable resources to help problem-solve the most challenging caregiver situation.  When you call the Caregiver’s Resource Helpline™ you will be prompted to select one of the following programs and/or topics of interest:

 

Physical & Mental Conditions of Aging – There is a strong association between aging and chronic health conditions that can affect physical and mental health.  As a result, seniors may need assistance with the following:

  1. Vision and hearing
  2. Taste, touch and smell
  3. Eating
  4. Maintaining an active mind
  5. Dealing with confusion

Self Help for the Caregiver – Caregiving can be a challenging and rewarding experience. The ability to be a caregiver over the long term depends upon taking care of oneself and knowing how to balance caregiving responsibilities with self-care.   When caregivers take care of themselves and ask for support it can help to manage the natural stress and isolation of being a caregiver. Helpful skills include knowing how to:

  1. Take charge of challenging situations
  2. Maintain a positive attitude
  3. Determine your family’s needs
  4. Deal with professionals
  5. Involve the family
  6. Avoid burnout

Living Arrangements – Whether you are a long distance caregiver or one who lives near the senior, it’s important to knwo how to make the most appropriate living arrangements for an aging loved one. It requires knowledge of housing options, awareness of community resources and assurance that your aging family member is in a safe environment. The topics in this section include:

  1. Exploring housing options
  2. Long distance caregiving
  3. Locating community resources
  4. Safety in the home
  5. Dealing with medication
  6. Choosing a nursing home
  7. Subacute nursing home care

Dealing With Changes – Change is the most predictable aspect of caregiving. As a caregiver, you can expect to have strong feelings as you manage the role and responsibilities of caring for an aging family member. Coping with these changes successfully is the key to having a fulfilling and satisfying caregiving experience and avoiding caregiver burnout. It can help to learn how to:

  1. Deal with your feelings
  2. Change family roles
  3. Avoid isolation
  4. Recognize changes in individuals and family dynamic
  5. Plan for difficult situations
  6. Plan for death

Financial & Legal Assistance – Making informed financial and legal decisions are critical to successfully managing the affairs of an aging family member. In this section, the topics will help you learn about longterm care insurance, sources for paying medical expenses, and federal benefits such as Social Security, SSI, Medicare and Medicaid. Discover strategies for protecting your family member and his/her assets.

  1. Help for medical & long-term care
  2. Medicare
  3. Medicaid
  4. Help with income & housing expenses
  5. Legally protect your family member
  6. Protecting your family member’s assets
  7. Getting private insurance

Source: James R. Cook, PhD and C.D. Fernald, PhD of the “Family Caregiver Project” at the University of North Carolina in Charlotte, NC and authors of Caring Families: How to care for your aging family served as subject matter experts and content advisors for the Programs and Topics of Interest on the Caregiver’s Resource Helpline.

Note: This service is not intended to diagnose or treat an illness. Always check with your doctor or other health professional. Average Topic of Interest is 3 minutes.

What is the Directory of Resources and Services?

Often unprepared, a caregiver’s greatest challenge is to know what resources are available, how to find them and what to do with them.  Remember how easy it was to pick up a phone to get information.  With so many so many choices, caregivers want practical “how to” information and resources and want to find it quickly, when they need it.

How Does It Work?

Seamlessly, a common application of Interactive Voice Response (IVR) technology easily allows access to the following user-friendly features for callers to:

• request information about related product or service
• leave a return call message
• Direct-connect and speak “live” to advertiser for consultation during normal business hours

Directory of Resources and Services

Adult Day Centers

Independent Living Communities

Alzheimer and Dementia Care

Investment Advisory Services

Assisted Living Communities

Long-Term Care Insurance

Caregiver Support/Education

Medication Services

Continuing Care Communities

Medical/Non-Medical Healthcare Services

Eldercare Attorneys

Medical Supplies-Equipment

Elder Care Planning

Nursing Homes

Long-Term Care Panning

Pre-Planning Memorial Services

Estate Planning

Probate/Administration

Financial Planning

Real Estate Services

Geriatric Care Management

Reverse Mortgage

Home Care Agencies

Rehabilitation Facilities

Hospice and Palliative Care

Senior Relocation Services

Nursing Homes

Long-Term Care Panning

Pre-Planning Memorial Services

Estate Planning

Probate/Administration

Financial Planning

Real Estate Services

Geriatric Care Management

Reverse Mortgage

Home Care Agencies

Rehabilitation Facilities

Hospice and Palliative Care

Senior Relocation Services

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